FAQ

What is The Mobile Farmer?

The Mobile Farmer is your neighborhood farm-to-door delivery service. We carefully source fresh, high-quality products from local farmers and small businesses, then deliver them directly to your doorstep.

Where do you deliver?

We currently deliver to 4 zip codes throughout the Lake Norman area. These include 28115, 28117, 28031 and 28036. We hope to expand to more zip codes in the near future!

How much is delivery?

We offer a flat $5 delivery fee. No hidden fees, service charges, or surprise costs.

When can I place an order?

Our online store opens on Wednesday every week and closes on Saturday at midnight. Once ordering closes, we'll gather your items from our local farm partners and deliver them on your scheduled delivery day. Follow us on Facebook and Instagram for weekly ordering and delivery updates.

What time will my order be delivered?

Delivery windows will be 3pm-7pm on Wednesdays and Thursdays. Exact delivery times may vary depending on your location and delivery route. You’ll receive a message with your estimated delivery window, so be sure to keep an eye out for updates! We appreciate your flexibility as we work to get your products delivered right to your doorstep.

Where do your products come from?

We partner with trusted local farms, ranches, bakeries, and small businesses that share our commitment to quality, transparency, and responsibly produced food.

Are your fruits and vegetables organic?

Our farms use organic or naturally grown practices. While not every farm carries USDA Organic certification, we ONLY use growers who use organic / regenerative practices and no chemicals. Our farmers always use responsible and natural growing methods.

What kind of meat do you offer?

We offer pasture-raised and grass-fed meats. We only provide meats raised with quality animal care, and without additives and horomones.

Do your products contain seed oils or artificial ingredients?

ALL of our products are made with REAL, simple ingredients and never contain seed oils. Product ingredients are always listed so you can shop with confidence.

What products do you carry?

Our selection changes with the seasons, but you can often find:

Fresh fruits and vegetables
Grass-fed, pasture-raised meats
Farm fresh, pasture raised eggs
Raw and local honey
Fresh sourdough bread
Olive oil, beef tallow, and pantry staples
Homemade jams, syrups, sauces, and spices
Fresh flowers
Seasonal specialty items

Why do your products change from week to week?

Because we source from local farms, availability depends on the season, weather, and harvests. That means you'll always receive the freshest products available.

Can I request a product you don't currently carry?

Absolutely! We love hearing suggestions. If there's something you'd like us to offer, let us know and we'll do our best to source it from one of our local partners.

Do I need to be home for delivery?

Not necessarily. If your order contains items that need to stay refrigerated, simply leave a cooler with ice or ice packs in an accessible spot for us to place your order in. This helps ensure your products stay fresh and safe until you’re able to bring them inside.

If no cooler is available, we unfortunately won’t be able to leave refrigerated items. In that case, you’ll need to arrange a time to pick up your order within 24 hours. If items are not picked up in that time period, they will have to be discarded.

How do I pay?

We accept secure online payments by credit or debit card through our website.

Can I cancel or change my order?

Orders may be cancelled within the 24 hour window of ordering. If you need to add something to your order, send us a message and we will be happy to assist you!

How can I stay updated?